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Privacy Policy

Introduction

This privacy policy tells you how we process your personal information when you get in touch with us. Prickly Pigs Hedgehog Rescue Ltd is the data controller for the personal information we process, unless otherwise stated.

You can contact us about data protection by email and post.

Email address: pricklypigs@outlook.com

DO NOT EMAIL US if you have a sick or injured hedgehog as we may not be able to read your email for several hours.

Postal address: Prickly Pigs Hedgehog Rescue, 49 ST. Richard’s Road, Otley, LS21 2AL

Why we process your data

We process personal information provided by you to:

  • Receive charitable donations from you.

  • Record names of members of the public who find hedgehogs.

  • Record the location the hedgehog was found.

  • Record locations of hedgehog releases.

  • Record details of our volunteers and hedgehog fosterers.

  • Provide anonymous data to researchers.

  • Map and track where hedgehogs are found, fostered and released.

  • Fulfil website orders including your name and address for billing and shipping and the IP address used to connect your computer to the Internet. For these purposes we may contact you via email or postal mail.

  • Reply to your requests by email, Facebook and Facebook Messenger to arrange visits to your organization.

  • Personalise your experience on our website.

 

The legal basis that we rely on to process your personal data is article 6(1)(f) of the General Data Protection Regulation (UK GDPR), which allows us to process personal data when this is necessary for our legitimate interests.

 

Your rights

  • You have the right to ask us for copies of your personal information.

  • You have the right to ask us to rectify information you think is inaccurate.

  • You may have the right to ask us to erase your personal information.

  • You may have the right to ask us to restrict processing of your information.

  • You have the right to object to processing.

  • You have the right to ask that we give you your information.

 

We cannot charge you for exercising any of your rights and we will respond to you within one month. Please use the contact details above to exercise your rights.

How long we keep your data for

  • Details of your charitable donations are kept for 10 years.

  • Details of members of the public who find hedgehogs are kept for 10 years.

  • Details of the public who have released hedgehogs are kept for 10 years.

  • Details of volunteers and hedgehog fosterers are kept for 3 years after you have volunteered with us.

  • Website order data is kept for 3 years.

  • Visit and contact data is kept for 3 years.

  • Data protection rights requests are kept for 3 years.

 

Storing and sharing your information

We ensure your personal data is kept confidential by storing it on our systems, which are protected by organisational and technical security measures.

We have processes and checks in place to ensure that data that needs to be kept up-to-date is maintained, for example, our records of volunteers and hedgehog fosterers.

We never pass on your details to third parties other than to comply with any legal or regulatory obligation or to securely fulfil online payments.

We may publish news articles and social media campaigns that include anonymous and aggregated data. We produce anonymous information for research purposes, which may be provided to university and other researchers and published.

The data that we collect from you may be processed outside the European economic area, for example, for processing your payment details. However, we only use third party suppliers who assure us that they take the necessary measures to ensure protection of your personal data in accordance with data privacy laws. Your data may be stored through Wix.com’s data storage, data bases and the general Wix.com applications.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Security Measures

Data is held securely so that it can only be accessed by those who have the right to do so.  For example, access to online folders in shared drives is restricted to those who need access to the data and IT systems are password protected.

Our IT systems have anti-virus and firewall protection that is up-to-date. 

Our staff understand what they must and must not do to protect personal data, for example, using strong passwords that are not written down or shared.

Spreadsheets containing personal data are password protected.

Wix.com stores data on secure servers behind a firewall.

Data Breaches

We will information the Information Commissioner of any data breaches within 72 hours of becoming aware of the breach.

We will investigate the circumstances of any loss or breach of personal data to identify if action needs to be taken. Action might include additional training, changes in procedures or action up to and including disciplinary action in the event of negligence.

We will inform you without undue delay if your data is included in a data breach which is likely to result in a high risk of adversely affecting your rights.

Children

We do not provide services directly to children under 13 years of age and do not store personal information about children.

Your right to complain

If you have any queries or concerns about how we process your data, please contact us by email and we’ll respond within five working days.

If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioner.

Cookies

This website uses cookies. We use cookies to personalise content and to analyse our traffic. (Cookies are small text files used by websites to make a user's experience more efficient).

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we will ask your permission.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

 

Prickly Pigs Hedgehog Rescue Privacy Policy February 2024

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